IT Service Support Manager - Wilmar at PZ Cussons Nigeria Plc

Employment Nigeria 12-Mar-2024 ₦Not Available LAGOS , Manufacturing

PZ Cussons is a dynamic consumer products group and innovator of some of the world's best-known and loved brands. Calling on over 130 years of expertise, we operate internationally in carefully selected developed and emerging markets that present the greatest strategic potential for future growth. Our world-class supply chain and distribution networks enable us to meet our global consumer needs and deliver quality brands that add value and enhance everyday lives.

We are recruiting to fill the position below:

Job Title: IT Service Support Manager - Wilmar

Location: Ikorodu, Lagos
Employment Type: Full-time

Job Purpose

This role is charged with the responsibility of ensuring network availability across all sites
Responsible to: IT Site Support Manager
Responsible for: No direct reports

Key Accountabilities

Timely support of IT related issues across the factory
Provide desktop/Laptop immediate support for all the users both on/off site
Support TWMS system within the business warehouse
Support WBNET System across the site
Provide level-0 Support to PZW SAP across the site
Work closely with approved Service Provider (WAN and LAN) to Support and resolve related LAN and WAN issues across Nigeria
Support the investigation of Network related issues across other PZ & Wilmar operating Units outside Nigeria especially during service outage
Align with global team and vendors to execute Network Projects, Services Improvement plan and Operations across Nigeria
Ensure incident management are aligned with PZC and Wilmar standard operating procedures
Work closely with the Local service desk to priorities and mange open calls related to PZ Wilmar factory
Provide Support for Handheld terminals, Printers, Label printers and other devices across the site
Identify LAN/WAN related issues, log calls and work closely with PZ Staffs to resolve incidents
Test and evaluate New IT technology
Support facilities across Meeting room, Access Controls and CCTVs on site
Support Avaya system, MTR, and any other communication technology across the site
Provide appropriate Support for new users across the site
Monitor all IT related equipment on site and report any abnormality

Knowledge / Qualifications

Educated to Bachelor's Degree / HND at least Degree level in an IT-related field.
3+ years IT experience within retail or an FMCG.
Experience of working in a matrix organization.
Good influencing skills.
Good planning and organizational skills
Analytical and data literate
Positive outlook
Good Project Management skill.
Experience of successfully working in cross functional teams
Experience of initiating and creating business process improvements with IT
Ability to demonstrate planning and organizational skills
Ability to demonstrate creative problem solving
Strong team player, able to work closely with other IT employees in the Global and Regional teams.
Self-motivated.
Excellent communication skills.
Fluent in English
International mind set
Engaging and collaborative style

How to Apply
Interested and qualified candidates should:
Click here to apply

Sorry the application deadline for this job has elapsed

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IT Service Support Manager - Wilmar at PZ Cussons Nigeria Plc

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