Call Center Agent at Greater Washington Capital Limited

 Employment Nigeria 15-Mar-2024 ₦Not Available LAGOS , Banking and Finance  

Greater Washington Capital Limited - GWX is a 2nd, 3rd & 4th party consumer-oriented supply chain management company with core competence in courier delivery service, haulage, logistics, air cargo services, service quality audit, third party verification, international businesses and customs clearing & handling. Currently we are the General Sales Agent for Turkish Airlines, Discovery Air & Aero Contractors and the cargo consolidator for Dana Airlines, etc. We provide globally integrated end-to-end solutions tailored to our customers' needs on a world class technology platform.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Opebi, Ikeja, Lagos
Employment Type: Full-time

Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas

Requirements

  • HND, B.Sc, BA or any other eqivalent qualification.
  • Fluency in Igbo and Hausa is Necessary.
  • Proven customer support experience or experience as a Client Service Representative
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • Great multitasking abilities and attention to detail
  • Track record of overachieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices

 

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  15th March, 2024.



Sorry the application deadline for this job has elapsed



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