Senior Relationship Manager at Rand Merchant Bank (RMB)
Employment Nigeria
13-Jun-2024
₦Not Available
LAGOS ,
Banking and Finance
Rand Merchant Bank (RMB), a division of FirstRand Bank Limited, is a leading African corporate and investment bank and part of one of the largest financial services groups in Africa. We offer our clients innovative, value-added advisory, funding, trading, corporate banking and principal investing solutions.
We are recruiting to fill the position below:
Job Title: Senior Relationship Manager
Job Identification: R13175
Location: Lagos
Job Type: Full-time
Purpose
- To develop and maintain strong client relationships. Originate business and identify opportunities to cross-sell for RMBN and the broader First Rand Group in line with the strategic objectives of the Bank.
Responsibilities
The successful candidate will be responsible for:
Management of client portfolio:
- Develop the portfolio by prospecting new clients, cross-selling, and offering suitable banking services to the existing customers in adherence with coverage disciplines i.e. sales campaigns, Client Action Plans( CAPS), deal pipelines, call reports, and other reports.
- Plan and outline strategic objectives for the growth of the portfolio.
- Communicate and document client interactions and feedback to stakeholders with regard to client developments through call reports and face-to-face discussions.
- Initiate client scoping sessions to gain client insights.
- Initiate brainstorming sessions to identify opportunities across the group and manage action items thereof.
- Coordinate the creation of innovative solutions for specific product areas based on client feedback.
- Interrogate and manage MIS data to minimize revenue leakage on a continuous basis.
- Proactively manage credit facilities to ensure adequate limits are in place and early wanting signals are identified & escalated.
- Manage escalated unresolved client complaints.
- Manage complex relationships within support areas to ensure best outcome for both the client and the bank.
Effective internal and external stakeholder relationship management:
- Build and maintain strong working relationships with all stakeholders, displaying excellent abilities to initiate dialogue and listen, advise, influence, negotiate.
- Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ needs are met.
- Ensure client expectations are met or exceeded;
- Use influence and negotiation to achieve win-win outcomes.
- Proactively communicate and share information and encourage discussion and debate (share successes and highlight challenges).
Effective teamwork, self-management, and alignment with group values:
- Imbibe the RMB promises & continually drive RMB’s values
- Create brand presence for oneself
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Make an effort to stay relevant and up to date with legislation, new developments etc.;
- Take ownership and accountability for tasks and activities and demonstrate effective self- management
- Maintain a positive attitude and respond openly to feedback
- Continually share, debate and communicate learnings
- Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed
- Challenge with conviction.
Qualifications and Experience
- The successful candidate should have at the minimum, a Bachelor’s Degree, preferably in Commerce, Business, Finance, Accounting or related disciplines
Experience:
- Minimum of 12 years in a similar role and relevant industry
- At least 5 years relevant experience in the Large Indigenous Corporates and Multinational business segment
- Good knowledge of Corporate and Investment banking knowledge, including treasury products and services
- Previous exposure to the preparation of credit proposals
- Track record of sourcing new clients
- Proven track record in converting opportunities into revenue generation
- Ability to negotiate and influence across all levels including senior stakeholders
- Ability to unearth client needs and match them to appropriate banking solutions
- Detailed understanding of the Nigerian Banking Industry and its legal and regulatory requirements
Technical Skills:
- Strong analytical skills
- Good working legal and credit knowledge
- Strong Financial Acumen
- Strong verbal and written communication
- Sound presentation, facilitation, and negotiation skills
- Ability to make cold calls
Human Relations Profile:
- Ability to strike and maintain good client relationships.
- Strong character & integrity paramount
- High degree of self-confidence; pleasant personality; well-presented.
Deadline: 13th June, 2024.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Sorry the application deadline for this job has elapsed
