Customer Service Agent at MANO Africa

Employment Nigeria 31-Jul-2024 ₦Not Available LAGOS , Industrial

MANO Africa are the next generation of eCommerce, pioneering ultra fast grocery delivery in Africa by combining sophisticated technology with quick commerce, and with a promise to deliver our customers' orders within 30 minutes. We boast of a sophisticated and strong network of riders as they are the lifeline of our business and they make it possible to deliver groceries to our customers ultrafast and efficiently. MANO Africa is Africa's first Integrated Grocery E-shop with your local flair.

We are recruiting to fill the position below:

Job Title: Customer Service Agent

Location: Lagos
Employment Type: Full Time

Job Description

We are looking for a dedicated and enthusiastic Customer Service Agent to join our team.
As a Customer Service Agent, you will play a key role in ensuring our customers have a seamless and enjoyable experience.
You will be responsible for assisting customers with their inquiries, resolving any issues, and providing support to our partners.
This is a fantastic opportunity for someone who is passionate about food and customer service to join a dynamic and growing company in the retail industry.
This is a shift-based role. Candidates with proximity to the Island environs are preferred.

Responsibilities

Assist customers with their inquiries through various channels, including phone, email, and live chat
Resolve customer issues promptly and efficiently, ensuring a high level of customer satisfaction
Provide support to our partners, ensuring they have all the information and resources they need
Manage customer orders and coordinate with partners to ensure timely delivery
Maintain accurate and up-to-date customer records and order information
Collaborate with other team members to continuously improve customer service processes and procedures
Take ownership of customer issues and follow through to resolution, escalating when necessary.

Requirements

B.Sc degree or equivalent
Previous customer service experience, preferably in the retail or hospitality industry
Excellent communication skills, both written and verbal
Strong problem-solving and decision-making abilities
Ability to work in a fast-paced and dynamic environment
Proficiency in computer applications, including Microsoft Office and customer service software
Attention to detail and ability to prioritize tasks efficiently
Ability to work well independently and as part of a team.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Sorry the application deadline for this job has elapsed

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Customer Service Agent at MANO Africa

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