IT Support Engineer (CCNP & CompTIA A+) at Dangote Group

Employment Nigeria 30-Sep-2024 ₦Not Available LAGOS , Manufacturing

Dangote Group is one of Nigeria’s most diversified business conglomerates with a hard – earned reputation for excellent business practices and products’ quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa.

We are recruiting to fill the position below:

Job Title: IT Support Engineer (CCNP & CompTIA A+)

Location: Lagos
Employment Type: Full Time
Department: Dangote Refinery and Petrochemical

Job Description

We are seeking an experienced IT Support Engineer with CCNP and CompTIA A+ certifications to join our IT team.
The successful candidate will provide advanced technical support and assistance to employees.
The ideal candidate will have a strong understanding of network infrastructure, excellent problem- solving skills, and the ability to resolve complex technical issues efficiently.

Responsibilities

Provide advanced technical support for network infrastructure, including routers, switches, firewalls, and Wi-Fi Troubleshoot and resolve complex network issues, including connectivity, performance, and security
Configure and maintain network devices, including Cisco routers and switches
Implement and support network security measures, including firewalls,VPNs, and access controls
Collaborate with senior IT staff to design and implement new network infrastructure projects
Develop and maintain technical documentation and knowledgebase articles - Provide training and guidance to junior IT staff
Participate in IT projects and initiatives to improve IT services
Ensure compliance with IT policies and procedures

Requirements

Bachelor’s degree (BSc/BE) in computer science, Information Technology or any related field
Relevant CCNP and CompTIA certifications
Minimum 3-4 years of experience in IT support or network administration
Strong understanding of network infrastructure and protocols (TCP/IP, DNS, DHCP)
Network Infrastructure: Routers, Switches, Firewalls, Wi-Fi
Network Protocols: TCP/IP, DNS, DHCP, BGP, OSPF
Network Security: Firewalls, VPNs, Access Controls, IDS/IPS
Network Management: Cisco IOS, Cisco Prime, SolarWinds Operating Systems: Windows, Linux, macOS
Experience with Microsoft fabric technologies such as Service Fabric, AKS, or Azure Functions
Familiarity with IT service management tools and software

Key Performance Indicators (KPIs):

Application uptime and availability
Deployment success rate
Incident response time
Code Quality Metrics
Database Performance Metrics
Backup and Recovery Success Rate
System Security Compliance
Customer Satisfaction Score (CSAT)
Scalability and Flexibility
Innovation and Improvement Initiatives

Soft Skills:

Excellent problem-solving and analytical skills
Ability to work in a fast-paced environment and prioritize tasks effectively
Strong communication and interpersonal skills

Nice to Have:

Experience with cloud computing platforms (AWS, Azure, Google Cloud)
Knowledge of scripting languages (Python, PowerShell, etc.)
Certification in CompTIA A+, Network+, or Security+
Experience with IT project management

Benefits

Private Health Insurance
Paid Time Off
Training & Development
Bus transportation
Coop society

How to Apply
Interested and qualified candidates should:
Click here to apply online

Sorry the application deadline for this job has elapsed

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IT Support Engineer (CCNP & CompTIA A+) at Dangote Group

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