Service Advisor at Perfection Motor Company Limited

Employment Nigeria 20-Oct-2024 ₦Not Available KANO , Transport and Courier

Perfection Motor, a subsidiary of the Lee Group of Companies, was established in partnership with FAW China and holds exclusive rights to market FAW heavy-duty trucks in Nigeria. Since our founding in 2013, we have made significant progress in preparing to serve the market. This includes establishing our head office, a fully equipped workshop, a parts department, and an SKD assembly plant in Ikeja.

We are recruiting to fill the position below:

Job Title: Service Advisor

Location: Kano
Employment Type: Full Time

Key Responsibilities

Answer questions about service outcomes, schedule, and book appointments, vehicle drop off and vehicle pick-up
Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their trucks
Call customers to advise them about service changes or car pick-up
Maintain positive customer relationships to ensure repeat business
Manage and oversee the dealership's workflow and schedule
Welcoming customers and explaining the services that the truck dealership offers them
Listening and documenting customer's truck problems and passing the informations to the mechanics
Consulting with mechanics about repairs and possible alternatives to expensive work
Estimating truck repair costs and the time it will take for repairs to be completed
Finding new customers and marketing the truck dealership services tothem
Test driving trucks to confirm repairs have been done correctly
Resolving possible customer complaints after repair services are offered
All other tasks as assigned by the Manager.

Requirements

Proficiency with industry-specific software (Autological software)
Strong organizational, decision-making and problem-solving skills
Excellent customer service, interpersonal and communication expertise
Proven experience as a service advisor or similar role.

Competencies:

Willingness to learn: Willingness to open to constant learning
Organization: The ability to always work clean and tidy
Ability to multitask: Being able to think about everything at once and to understand and know each section of the office environment
Teamwork
Health and safety measures while working in the workshop.

Salary
N80,000 - N100,000 monthly.

Deadline: 20th October, 2024.

How to Apply
Interested and qualified candidates should send their applications and detailed CV (in MS Word and PDF) to: deborah.james@perfection-motor.com usingthe Job Title as the subject of the mail.

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Service Advisor at Perfection Motor Company Limited

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