Tools and Methods Engineer at Ericsson Nigeria

Employment Nigeria 07-Apr-2016 LAGOS , Engineering IT and Telecoms Technical

Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.

POSITION : Tools and Methods Engineer

Job Summary

The main purpose of the Tools and Methods Engineer is to design tools supporting service deliveries and also to identify new business opportunities for Ericsson in the given service area.
The Tools & Methods Engineer participates in the following activities of the product development lifecycle: analyzing initial requirements and business needs, specifying functionality, verifying software solutions, supporting tool users and to provide marketing support and competence development related to them.
The responsibility is further to ensure that all solution deliveries to customers are made in a professional manner, achieving customer satisfaction and securing profitability for Ericsson.
In addition to service delivery the Tools and Methods Engineer shall assist in developing new services within this and other areas.
The Tools and Methods Engineer shall also seek to identify sales opportunities and generate repeat business while working on assignment.

Responsibilities & Tasks

Analyses of service delivery tools as needed
Defines and develops the required tools and methods
Trains and supports end users of the tools
Improves service delivery processes.

Position Qualifications
Core Competences:

Presentation and communication skills
Problem solving and Strategic Thinking
Consultative selling skills
Planning and Organizational skills
Teamwork and Collaboration
Project Management skills
Administrative skills
Ericsson knowledge
Service delivery process
Creating & Innovating
Entrepreneurial & Commercial Thinking
Analyzing
Learning & Researching
Delivering Results & Meeting Customer Expectations.

Minimum Qualifications & Experience Requirements

Bachelor's Degree in IT.

Preferred Qualifications & Experience Requirements:

Analytical
Organizer and planner
Cooperative
Responsiveness
Consultative approach
Good communicator.

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Tools and Methods Engineer at Ericsson Nigeria

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