Technical Support Executive at Tizeti Network Limited
Employment Nigeria
18-Jun-2016
LAGOS ,
Technical
Tizeti Network Limited is a growing NCC licensed Internet Service Provider operating in Lekki, Lagos and expanding coverage to Lagos and Ibadan. We offer commercial and residential Internet to estates, hotels and multi-tenant buildings.
POSITION : Technical Support Executive
Job Description
- Installing and configuring computer hardware operating systems and applications;
- Updating self-help documents so customers/employees can try to fix problems themselves
- Visit customers once issues have been escalated from the service center
- Analyzing call logs so you can spot common trends and underlying problems then pass to NOC
- Talking clients through a series of actions, either face-to-face or over the telephone, to help resolve issues
- Troubleshooting and diagnosing, solving hardware or software faults
- Replacing parts as required
- Providing relevant reports;
- Supporting the roll-out of new applications and version control
- Setting up new users' accounts and profiles and dealing with password issues;
- Responding within agreed time limits to call-outs;
- Working continuously on a task until completion
- Prioritizing and managing many open cases at one time;
- Rapidly establishing a good working relationship with customers
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
- Research required information using available resources;
- Follow standard processes and procedures;
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
- Follow up and make scheduled call backs to customers where necessary;
How To Apply
Interested and qualified candidates should send their application letter and CV's to:career@tizeti.com
Sorry the application deadline for this job has elapsed
