Technical Support Officer at Best Mobile
Employment Nigeria
24-Nov-2016
IMO , OWERRI ,
Technical
POSITION : Technical Support Officer
Description
Job Summary: Perform testing, maintenance and repair of telecommunication/electronic products and accessories.
Key Responsibilities:
- Perform trouble shooting to identify root cause of faults for all OEM devices.
- Repair faults identified on customer’s devices/accessories for all OEM devices.
- Log fault information/details as appropriate.
- Perform software upgrades of devices.
- Escalate complex repairs/faults to the appropriate parties.
- Perform quality checks on products and accessories before returning to customers.
- Observe safety precautions in systems maintenance and repairs.
- Understand and administer warranty programs of OEMs.
Knowledge/Skills/Ability:
- Troubleshooting and fixing of all popular OEM products; Nokia, Samsung, Blackberry, LG, HTC, Motorola, Apple, Sony etc.
- Advanced knowledge of CDMA, GSM and other relevant phone technologies.
- Appreciation and working knowledge of Microsoft Office tools.
-
- Basic appreciation of relevant measuring instruments.
- Problem solving and trouble shooting skills.Customer focus disposition.C
- Communication and interpersonal skills.
- Time management and organization skills.
- Ability to maintain poise under pressure.
- Result oriented and quality focused disposition
Requirements
Education and Experience:
- A first degree or Diploma in any Technical/Engineering or related discipline.
- 3 years’ experience in the electronic equipment/technical function of a telecoms company.
- Proficiency in MS Office applications.
REASONING ABILITY
- Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to read, analyze, and interpret the most complex documents.
Sorry the application deadline for this job has elapsed
