Technical Support Officer at Best Mobile

 Employment Nigeria 24-Nov-2016 IMO , OWERRI , Technical  

POSITION : Technical Support Officer

Description

Job Summary: Perform testing, maintenance and repair of telecommunication/electronic products and accessories.

Key Responsibilities:

  • Perform trouble shooting to identify root cause of faults for all OEM devices.
  • Repair faults identified on customer’s devices/accessories for all OEM devices.
  • Log fault information/details as appropriate.
  • Perform software upgrades of devices.
  • Escalate complex repairs/faults to the appropriate parties.
  • Perform quality checks on products and accessories before returning to customers.
  • Observe safety precautions in systems maintenance and repairs.
  • Understand and administer warranty programs of OEMs.

Knowledge/Skills/Ability:

  • Troubleshooting and fixing of all popular OEM products; Nokia, Samsung, Blackberry, LG, HTC, Motorola, Apple, Sony etc.
  • Advanced knowledge of CDMA, GSM and other relevant phone technologies.
  • Appreciation and working knowledge of Microsoft Office tools.
  •  
  • Basic appreciation of relevant measuring instruments.
  • Problem solving and trouble shooting skills.Customer focus disposition.C
  • Communication and interpersonal skills.
  • Time management and organization skills.
  • Ability to maintain poise under pressure.
  • Result oriented and quality focused disposition

Requirements

Education and Experience:

  • A first degree or Diploma in any Technical/Engineering or related discipline.
  • 3 years’ experience in the electronic equipment/technical function of a telecoms company.
  • Proficiency in MS Office applications.

REASONING ABILITY

  • Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to read, analyze, and interpret the most complex documents.


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