Standard Chartered Bank Nigeria - At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture.
POSITION : Business Development Officer - Priority Banking Clients Acquisition
DESCRIPTION
- Engage NTB Affluent clients via leads sourced from Alliances, Targeted lists or Employee Banking Team (senior executives) with full Priority offering
- Also handle client-led requests via ATL/online pull
- Activate NTB clients, set up and educate clients on remote channel usage i.e., online, Client Centre, ATM, and hand-over clients to assigned Priority Banking Team
- Do not manage the client relationship beyond acquisition & activation
- Limited focus on lead generation
Responsibilities
- Collect info from leads from sources
- Pre-send product bundles description and bank proposition
- Collect all documents (digital) required for account opening and pre-fill forms
- Sources of leads:
- ATL/Online leads
- Alliances
- Catchment activity
- Targeted Affluent Lists
- BC/CC/CIC cross sell
- Target Clients:
- Priority NTB potential clients
Meet, Deep Sell & Train (in person):
- Meet in person (ensure Priority Banking Team)
- Listen and determine further needs
- Acquire clients with anchor products
- Set up KYC needs with KYC centre
- Educate and conduct initial set up for online, ATMs, Client Centre, and Store
Activate and Pass On (remote):
- Activate as per 100 day plan
- Prepare and pass on Client into interacting with the bank via Online, Client Centre, Store and Priority Banking Team
Guidlines
- Familiar and comply with all relevant Group policies and local regulations in relation to all products.
- Ensure that all anti-money laundering / Know Your Customer (KYC) and Customer Due Diligence (CDD) guidelines are adhered to.
Anti Money Laundering/KYC/CDD:
- Remain alert to the risk of money laundering and assist in the Bank’s effort in combating it by adhering to the key principles in relation to:
- Identifying your customer,
- Knowing your customer,
- Reporting suspicions,
- Safeguarding records and
- Not disclosing suspicions to customers.
Group Compliance Performance Objectives:
- Adherence to laws and regulations, internal risks and compliance policies and Group Code of Conduct
- Completion of all mandatory risk and compliance training including e-learning within stated time frames
- Proactive identification of risks and concerns, including escalation to all relevant stakeholders
- Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions, and establishment of effective controls.
Projects:
- Participate and contribute in the upcoming projects of the department to ensure timely and smooth implementation
Relationships
Internal:
- Senior Relationship Managers, RMs and peers in Retail Clients
- Senior Managers, SBIM, BOMs and BOOs of all levels in the Business Units.
- Branches
- Group Internal Audit
External:
- Clients
- Contributes to the overall success of Retail Client Nigeria.
Qualifications
- Bachelor's Degree
- Have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption/exclusion will also be required
Know How and Experience:
- Minimum of 4 years experience in Sales. Experience in sourcing and managing HNIs an added advantage.
- Working knowledge of the bank’s operating systems.
- Communication and inter-personal skills.
- Working knowledge of the Bank's products and services.
- Good PC skills.
- Product broadening
- Enhanced multi-product Priority knowledge
- Market and competition knowledge
- Client engagement
- Closing deals
- Client training on digital solutions
- Communication and presentation skills
- Negotiation and objection handling
- Journey completion
- Understanding of KYC principles
Diversity and Inclusion:
- Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
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