Feminik Logistics Nigeria Limited provides Freight forwarding services and International Freight Shipping.
POSITION : Head of Operation (Courier & Logistics)
Responsibilities
Manage, measure, review and take corrective action in order to ensure that inbound & outbound service quality meets customer requirements and company standards
Create and disseminate weekend schedules for staff and keep an updated calendar with records of shifts
Create and maintain records of equipment and machinery purchase, servicing, repair and replacement
Inspect the office daily and ensure that it is kept tidy
Plan and organize tasks and resources to achieve strategic goals and objectives
Collaborate and coordinate with other departments to efficiently meet the needs of customers
Improve operational systems, processes and policies in alignment with the company’s mission - specifically, support better management reporting, information flow, business process and organizational planning.
Manage and increase the effectiveness and efficiency of all vendor/ third party engagements (SME’s, repair workmen, logistic companies) etc.
Contribute to short and long-term organizational planning and strategy sessions
Assign tasks according to personal abilities and limitations; ensure fair and consistent workload distribution
Review operating reports and resolve operational, and maintenance problems to ensure minimum costs and prevent operational delays
Monitor, develop and revise standard operational procedures and work practices in accordance with regulatory and organizational standards.
Take appropriate and timely action in disciplinary situations; document actions taken in accordance with policy
Perform other managerial duties as assigned
Ensure all pick-ups are performed on time to meet committed service standards and the documentation is correct
Ensure timely and accurate communication of information which affects service quality
Ensure strict compliance of security procedures and regulations for Road and Air operations
Manage and control costs whilst ensuring that operational service standards are continuously met in order to achieve budgets
Participation in budgeting and budget implementation process for the courier services business
Organize the operational structure, procedures and resources and ensure effective sourcing, induction, training and development of operational staff in order to optimize the performance of people
Ensure that all delivery machinery (bikes, bus and truck) and equipment are in good working condition
Check that all delivery officers have the correct gear and are always properly kitted when fulfilling orders
Provide oversight of the delivery, administrative and customer service units
Work with customer service officer to receive and schedule jobs
Keep track of all out-of-state and international deliveries and provide status reports to customers and management
Work with customer service officer to prepare and send quotes for all international freight
Establish priorities and sequences for processing and dispatching of customer requests
Assign daily tasks to dispatch officers and track job performance
Stay abreast of all regulatory and statutory requirements and ensure that the company is compliant
Requirements
B.Sc or M.Sc in Business Management, Project management or any related discipline
5 years combined Operations and General Management experience ideally served managing a direct express, courier, freight forwarding / international courier / delivery or B2B oriented business services depot
Commercially aware with a passion for customer service and delivery with very strict timelines
Excellent people management and team leadership skills within a dynamic environment
Strong operations analytical skills and ability to simplify the complex and continuously identify new opportunities
Previous experience in people management is essential
Highly flexible and adaptable and keen to work in a different cultural and social environment
Ability to multitask
Result-oriented team player with exceptional motivation and interpersonal skills.
Good written and verbal communication skills
At least 5 years’ relevant experience senior operational management role.
Those with previous experience in Courier Operations will have a distinct advantage
High proficiency in MS Office Suite
Must be able to prepare management reports and correspondence
Good leadership, stress and time management skills
Sorry the application deadline for this job has elapsed
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