Vacancy for Technical Resource Officer at Bradfield consulting

 Employment Nigeria 17-Nov-2017 LAGOS , HR   Technical  

POSITION : Technical Resource Officer - Africa

Responsibilities

  • Researches and obtains resolution of a variety of customer complaints and issues.
  • Serves as link between customers and sales staff to assure responsiveness.
  • Tracks order activity, and alerts appropriate staff of any potential delivery problems.
  • Receives and processes the most complex customer orders, inquiries and/or complaints covering items or products ordered, and supports customers through specialized technical or scientific knowledge/product applications.
  • Pro-actively maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service.
  • Administration work in terms of technical database (repairing motors).
  • Assist and coordinate the training that takes place on all the products of the Company in CAF market including new employees
  • Repairing motors and controls.
  • Customer site support.
  • Customer phone support.
  • Onsite technical support for all customers.

Requirements

  • Electrical Electronics or Mechanical Engineering background.
  •  2 to 3 years working experience in similar Industry.
  • Technical certifications will be an added advantage i.e CCNA, ITIL Vs 3.
  • Strong and sound technical background.
  • Excellent communication and interpersonal skills.
  • Fluency in French is a compulsory requirement.


Sorry the application deadline for this job has elapsed



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