Technical Support Officer at Zercom Systems Nigeria Limited

 Employment Nigeria 31-May-2018 LAGOS , Technical  

Zercom Systems Nigeria Limited we specialized in custom application development, Database development and system integration. We are recruiting to fill the position below:

POSITION : Client Relationship / Technical Support Officer

Requirements

  • Bachelor of Science in Computer Information Systems, Computer Science (or similar degree) or equivalent experience required.
  • 2+ years of hands-on networking experience
  • Significant experience in client service, client relationship managing and direct managing of client facing teams
  • Excellent verbal and written communication skills.
  • Strong project management and organization skills
  • Strong analytical skillset; ability to absorb customer needs and translate into actionable business requirements.
  • Highly motivated, proactive and adaptable

Responsibilities

  • Provide updates to senior management
  • Ability to identify opportunities for customer relationship enhancement and Sales.
  • Help drive and coordinate recommended actions against malicious threats on behalf of the company
  • Monitoring and maintaining the computer systems and networks within the organization
  • Managing your team effectively to enable them to reach KPI’s
  • Focus on providing technical support, building, and maintaining relationships between Zercom and its customers.
  • Act as a point of contact to the assigned unique customers
  • Creates and provides mentoring, and leadership through more difficult scenarios across the team
  • Participate in, lead, and drive agendas for team meetings
  • Identifying up-sell or cross-sell opportunities of the company’s products
  • Keeping clients informed of relevant research, new product developments or updates

How To Apply
Candidates should send their CV's and Passport Photograph to: jobs@zercomsystems.com with position applied for as the subject  



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