Technical Support Officer at Zercom Systems Nigeria Limited
Employment Nigeria
31-May-2018
LAGOS ,
Technical
Zercom Systems Nigeria Limited we specialized in custom application development, Database development and system integration. We are recruiting to fill the position below:
POSITION : Client Relationship / Technical Support Officer
Requirements
- Bachelor of Science in Computer Information Systems, Computer Science (or similar degree) or equivalent experience required.
- 2+ years of hands-on networking experience
- Significant experience in client service, client relationship managing and direct managing of client facing teams
- Excellent verbal and written communication skills.
- Strong project management and organization skills
- Strong analytical skillset; ability to absorb customer needs and translate into actionable business requirements.
- Highly motivated, proactive and adaptable
Responsibilities
- Provide updates to senior management
- Ability to identify opportunities for customer relationship enhancement and Sales.
- Help drive and coordinate recommended actions against malicious threats on behalf of the company
- Monitoring and maintaining the computer systems and networks within the organization
- Managing your team effectively to enable them to reach KPI’s
- Focus on providing technical support, building, and maintaining relationships between Zercom and its customers.
- Act as a point of contact to the assigned unique customers
- Creates and provides mentoring, and leadership through more difficult scenarios across the team
- Participate in, lead, and drive agendas for team meetings
- Identifying up-sell or cross-sell opportunities of the company’s products
- Keeping clients informed of relevant research, new product developments or updates
How To Apply
Candidates should send their CV's and Passport Photograph to: jobs@zercomsystems.com with position applied for as the subject
Sorry the application deadline for this job has elapsed
