Terawork is the leading online talent marketplace in Africa that helps businesses thrive by connecting them with professional talent without geographical barriers. We have a pool of professionals with varying levels of expertise across tech, digital, business and lifestyle services.
We are recruiting to fill the position below:
Job Title: Operations Executive
Location: Lokogoma, Abuja (FCT)
Employment Type: Full-time
Responsibilities
- Provide support to all business units, including manufacturing, quality control, logistics, and customer service.
- Ensure that all operational activities are executed within allotted budget and timelines, with a focus on cost savings and process improvement.
- Perform budget allocation and expense management for all business operational activities, ensuring that expenses are properly authorized, tracked, and recorded.
- Conduct regular operational reviews and audits for preventive maintenance, ensuring that all equipment and facilities are in good working condition and compliant with regulatory standards.
- Set operational goals to meet or exceed performance expectations, including metrics such as production output, quality metrics, and customer satisfaction ratings.
- Provide guidance to staff in resolving operational issues and problems, ensuring that all issues are addressed in a timely and effective manner.
- Provide excellent customer service in order to build and maintain strong relationships with customers, responding to inquiries and complaints promptly and professionally.
- Conduct regular meetings with staff to discuss operational updates, ideas, and issues, ensuring that all team members are aligned with company goals and objectives.
- Ensure customer complaints are handled and resolved accurately and quickly, working closely with other departments as needed to resolve issues.
- Develop and implement plans to improve operational effectiveness and efficiency, including process improvement initiatives, cost reduction strategies, and technology investments.
- Other responsibilities as assigned by the company.
Requirements
- A Degree in a relevant field such as Business Administration, Operations Management, or Engineering.
- Must have 3-5 years of relevant work experience in the food processing industry, preferably in a supervisory or operational role.
- Excellent communication skills, both written and verbal, with the ability to effectively communicate with employees, customers, and vendors.
- Proven track record of previous operational dealings, including experience in budget management, expense control, and customer service.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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